Shipping & Delivery
At Duvyraskin, our goal is to make ordering and delivery as straightforward as possible.
Order Processing
Orders generally require 2–5 business days for:
- Payment verification;
- Order confirmation;
- Quality checks;
- Packing; and
- Dispatch preparation.
Business days normally exclude weekends and public holidays.
Shipping Time
After your order has been processed and dispatched, delivery generally takes approximately:
10–20 business days
Please remember that delivery estimates are not guaranteed delivery dates.
Worldwide Shipping
Duvyraskin ships to many countries and regions worldwide.
Available shipping methods, destinations, and applicable charges are displayed during checkout.
Free Shipping
The website currently advertises free shipping on qualifying purchases over $40.
The free-shipping threshold and other shipping promotions may change from time to time. The terms displayed at checkout when you place your order will apply.
Order Tracking
Once your order has shipped, available tracking information will be sent to the email address associated with your order.
Tracking information may take several days to update after dispatch.
Shipping Delays
Delivery may occasionally be delayed due to circumstances such as:
- Customs inspections;
- Carrier delays;
- Weather conditions;
- Public holidays;
- Transportation disruptions;
- High seasonal order volumes;
- Incorrect or incomplete delivery information.
These circumstances may be outside Duvyraskin's reasonable control.
Customs, Duties & Taxes
International shipments may be subject to:
- Customs duties;
- Import taxes;
- VAT;
- Brokerage charges; or
- Other government fees.
Unless expressly included at checkout, these charges may be the customer's responsibility.
Customs processing may also delay delivery.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing an order, contact us immediately.
Once an order has been processed or shipped, we cannot guarantee that the address can be changed.
If a package is returned or lost because the customer provided an incorrect or incomplete address, additional shipping charges may apply where permitted by law.
Delivered but Not Received
If tracking shows your package as delivered but you cannot find it:
- Check your mailbox and delivery area.
- Check with other members of your household.
- Ask neighbors where appropriate.
- Contact the local delivery carrier.
- Contact Duvyraskin if you still require assistance.
Lost or Damaged Packages
If your shipment appears to have been lost or damaged in transit, contact us with your order number and available tracking details.
We will review the circumstances and determine the appropriate next step.
Multiple Packages
Orders containing multiple items may occasionally arrive in separate shipments.
If this occurs, you may receive more than one tracking number.
Contact
For shipping assistance:
Email: support@duvyraskin.com