Return & Refund Policy

At Duvyraskin, we want you to feel confident with every purchase. If there is an issue with your order, please contact our customer support team and we will be happy to assist you.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a standard return, the item must:

Be unused and unopened;
Be in its original condition;
Be in its original packaging; and
Include proof of purchase or a valid order number.

Cosmetics & Hygiene Policy

For hygiene and safety reasons, lip products that have been opened, tested, swatched, applied, or otherwise used cannot normally be returned unless they arrived damaged, defective, or incorrect.

This policy helps protect the health and safety of all customers.

Please do not return products without contacting us first.

How to Request a Return

To request a return, contact:

Email: support@Duvyraskin.com

Please include:

Your full name;
Order number;
Product(s) you wish to return;
Reason for the return; and
Photos or videos if the item is damaged, defective, or incorrect.

Once your request has been reviewed, we will provide return instructions.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives.

If your Easy Glide Lip Liner or another item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide clear photos showing:

The product;
The defect or damage;
The packaging; and
Your order information.

Approved claims may qualify for a replacement or refund.

Shade Selection

Please select your shade carefully before placing your order.

Lip liner shades may appear different depending on:

Screen settings;
Device displays;
Lighting conditions;
Photography;
Natural lip pigmentation; and
Individual skin tone.

Because these variations are normal, minor differences between the online shade shown and the product's appearance on your lips are not considered defects.

The product page itself currently explains that shade appearance may vary depending on monitor settings, lighting, and individual lip tone.

Promotional & Buy-One-Get-One Orders

Orders purchased through Buy 1 Get 1 Free, bundle, multi-buy, gift-with-purchase, or similar promotional offers are treated as a complete promotional set.

If you request a return of a promotional order, all products included in the applicable promotional set may need to be returned unused and unopened before a full refund can be issued.

If only part of a promotional bundle is returned, the refund may be adjusted based on the value of the products retained, where permitted by applicable law.

Non-Returnable Items

Unless required by applicable law, we generally cannot accept returns for:

Opened or used cosmetics;
Swatched or tested lip products;
Products damaged after delivery through misuse;
Products without original packaging;
Gift cards;
Final-sale items clearly identified as such;
Free promotional gifts returned separately from the qualifying purchase.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision.

If approved, your refund will be issued to your original payment method.

Depending on your bank or payment provider, please allow approximately 5–10 business days for the refund to appear after it has been processed.

Original shipping charges are generally non-refundable unless:

We shipped the wrong product;
The product arrived damaged or defective; or
Applicable law requires otherwise.

Return Shipping

For ordinary change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.

If the return is due to an incorrect, damaged, or defective product caused by us, we will provide an appropriate solution after reviewing the claim.

Order Cancellations

If you need to cancel or modify your order, contact us as soon as possible.

We will try to assist, but once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.

Contact Us

For return and refund assistance: